Terms & Conditions

DELIVERY INFORMATION & CHARGES
Our delivery charge is €10.00 for Wicklow and Dublin county If your order exceeds €100 it will be delivered FREE nationwide in the Republic of Ireland. For orders below €100 our standard delivery charges will be applied and are automatically calculated during the checkout process for customers prior to completing an order. International delivery cost will be calculated at the check-out before payment stage.

IN STORE COLLECTIONS
For in Store Collections, we will E-mail you to let you know when your order is ready for collection.

TURN AROUND TIME

Orders placed before 11:00am will be dispatched for next day delivery if we have them in stock (excluding bank holidays and weekends). Orders should arrive from 2 to 21 days following dispatch from our warehouse for customers in the Republic of Ireland.

HOW YOU CAN ENSURE A ‘FIRST-TIME’ DELIVERY SUCCESS
Please ensure you include a contact phone no. If possible, please also provide an alternative phone no. in the event you are not available to receive your delivery, if the delivery company can contact you, they may be able to organise an alternative delivery.

HOW WILL MY ORDER BE DELIVERED
Most orders are dispatched using one of our delivery companies,

WHAT TIME OF THE DAY WILL MY ORDER BE DELIVERED
Most orders are delivered in the morning or early afternoon, however, the various delivery companies we work with will have multiple nationwide routes, and are unable to provide us with delivery times, as these can vary according to location, conditions and delivery workloads. If you provide a phone number you can request a phone call form the delivery company prior to delivery to give an indication of delivery time.

DAMAGED GOODS
In the unlikely event that your parcel is visibly damaged, you can refuse to accept it. Inform the delivery company representative that you are concerned the contents may be damaged. If agreed by the delivery company representative, you may be able to open it and inspect the contents prior to returning it. If you are returning a parcel to us, please contact us at info@bernatartsupplies.com and let us know that you have refused to accept your order and have returned it to us via the delivery company. In the event you have taken delivery of your order and discover after opening it that there are damaged items – Firstly! Do not Panic! we will ensure all gets resolved for you – simply contact us at info@bernatartsupplies.com if possible, within 48hrs.

RETURNS
We understand that making a purchase online can sometimes mean you receive something that you are not completely satisfied with, for whatever reason. Therefore, we encourage you to return it. Customers who wish to return a product – must do so within 14 days from the delivery date. Please ensure that you first obtain a Returns Authorisation Number from us before returning any item. We cannot accept unauthorised returns. The responsibility for safely and securely returning items is the customers. The cost incurred to return items is that of the customer.

To obtain a Return Authorisation Number please contact – info@bernatartsupplies.com

Please note: We cannot process refunds until we have received the product back in perfect resalable condition, if you are returning something back to us because you have discovered that it does not meet your needs. We do ask that you choose a safe method of shipment and ensure the product is properly packaged. This is an important step in ensuring that your refund can be processed effectively. In the event you are returning something that does not meet your needs, or you may have ordered the incorrect item, we do not refund the return delivery costs. If the goods are damaged or malfunction, then we shall reimburse the return shipping costs. Any further questions can be directed to Bernat Art Supplies Company by email -info@bernatartsupplies.com

Please return items to:

Bernat Art Supplies
52 Monalin Wicklow Hills
Newtownmountkennedy
Co Wicklow
Ireland

Tel: 087 978 2843
email: info@bernatartsupplies.com
website: www.BernatArtSupplies.com